General Terms and Conditions for shopping at BULINNOVATION.COM

Shopping procedure

When you place an order to purchase a product from the store, we send you an e-mail confirming acceptance, containing the details of the order. An order placed through the webshop constitutes and is deemed to be an offer to purchase a product “subject to consideration”. After checking all order availability, we will send you a second confirmation email, followed by order fulfillment. In case the ordered goods are not available, a representative contacts the customer.

Upon checkout, the customer is required to:

Provide a valid shipping address, e-mail and contact phone number.
To activate the execution of the order by pressing the “Confirm Order” button.
To pay for the ordered goods. The order is considered accepted and enters the execution process only after the customer has made the payment, the exception being the cases with cash on delivery as the payment method. The customer receives an additional e-mail requesting feedback on the quality of service and the ordered goods two weeks after the order has been delivered.

Rights and obligations of the parties

Shop undertakes to deliver the ordered goods within the agreed time. Shop undertakes to fulfil the agreements with the customer with due care. Shop shall not be obliged to deliver ordered goods at the incorrect address or telephone number. Shop shall not be liable for any delay or failure to perform its obligations, in the event of circumstances beyond the control of Shop

The customer has the right to request the return of the goods in the event of shortages or when the delivered goods clearly do not correspond to the ordered ones and this could not have been ascertained at the time of acceptance of the shipment. Claims for shortages and obvious discrepancies shall be made within three working days of receipt of the shipment. The customer is entitled to claim the return of the goods if, due to improper transportation, visible defects can be detected in the goods. In this case, the customer does not have to sign the documents accompanying the delivery that he has received the goods and must notify us immediately. The customer is entitled to demand the return of the goods when the price to be paid does not correspond to the agreed price. The customer has the right, without compensation, to withdraw from the concluded contract within 14 (fourteen) days from the day following receipt of the goods. In this case, the goods must be returned in their original packaging, unused, in commercial condition and intact. The costs of returning the goods shall be borne by the Customer. In the event of a claim, the consumer may claim a refund or a discount. When making a claim, a store representative may request a photograph or return of the damaged item as proof of the basis of the claim. In all cases of return of merchandise, a store representative must be notified in advance. For more information, please visit the “Order Returns” section.
The customer is required to provide a valid phone number and shipping address. The customer undertakes to pay the price of the ordered goods. The customer undertakes to pay the amount for other costs, such as shipping, additional packaging, etc., as agreed. The customer undertakes to ensure that the goods ordered can be collected. The customer undertakes to receive the goods ordered. The Customer shall be fully responsible for the protection or transmission to third parties of his/her user name and password and for all actions carried out with them. The Customer undertakes not to place fictitious orders, fictitious reviews of a product or submit other false information. The Customer undertakes not to infringe the property or moral rights of others. To comply with the legislation in force in the Republic of Bulgaria and these General Terms and Conditions for shopping at

Protection of personal data

Shop undertakes to use the customer’s personal data solely for the purposes set out in these Terms and Conditions. If the customer has declared incorrect information this obligation shall be considered invalid. Shop undertakes not to disclose the customer’s personal data to third parties unless it has obtained the customer’s express permission to do so, or the information must be provided to the relevant authorities under Bulgarian law. Shop undertakes to use the personal data you provide to us only for the purposes described in the Privacy Policy.
If you have given your consent and subscribed to our Newsletter, you will be notified of new products and promotions, receiving information from store via email, about products, promotions and special offers. If you do not wish to receive any feedback from shop, please unsubscribe from the Newsletter.


The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not covered by these Terms and Conditions between and the customer.